How do I ask about a payment or refund?
Contact us with your account email and receipt details.
Updated 8 October 2026
1. Find the payment
Use the Stripe billing portal for subscription invoices, or the receipt email for a coin purchase. Note the date, amount and the Markwise email used at checkout. If you have multiple accounts, check that you are signed into the one that made the purchase.
2. Contact Markwise
Read the Refunds policy for the terms that apply. Send your question through Contact Markwise or email alfieinka14@gmail.com, including your account email and payment date. Never send full card details, passwords or verification codes. A refund request is reviewed; it is not automatically approved.