Support
How do I manage or cancel Pro?
Open Profile → Settings → Subscription, then Manage subscription. You can update your payment method, view invoices or stop renewal. Access continues until the end of your paid month or year.
How do I request a refund?
Email us with your account email and payment date. See the refunds policy for your cancellation rights. Never send card details, passwords or verification codes.
How does marking work?
Upload your answers as photos, a PDF, a Word document or pasted text. Markwise marks every question against the board's official mark scheme and works out a grade from that paper's real grade boundaries.
A mark looks wrong. What should I do?
AI marking can make mistakes, especially on long or handwritten answers. Check the question against the mark scheme (it's on the paper's page), then tell us below with the paper and question so we can improve it.
How many papers can I mark?
Free includes 6 AI credits each calendar month, with up to 1 paper a day. Pro includes 60 credits, with up to 5 papers a day. Each paper uses 3 credits and a personal lesson uses 1. Papers and mark schemes are free to open.
How do streaks and XP work?
Your streak goes up each day (UK time) you open or mark a paper. You earn 1 XP for every mark you score, and the league ranks everyone's XP from Monday to Sunday.
How do I delete my account?
Go to Profile → Settings → Delete account. This removes your account and study data and immediately cancels your subscription. Some limited security, support and payment records are retained as explained in the privacy policy.
See also the privacy policy and terms and refunds policy.
Contact us
For billing, marking, account help or privacy requests, include your account email and the relevant paper or invoice. Please do not send passwords, card details or verification codes.